Service and After-Sales Support
global layout
FAQ
How to choose the right model?
The cooling load can be calculated based on the workshop area, ceiling height, and power of heating equipment. The basic load is estimated at 150-200W/m². For every kilowatt of heating equipment, an additional 1.2kW of cooling load is required. If the ceiling height exceeds 5 meters, the cooling load factor should be multiplied by 1.1-1.3. Additionally, consider whether the space requires overall cooling or job-specific cooling, and choose between axial flow high-volume or centrifugal high-pressure air supply fan models.
What is the difference between it and traditional air conditioning?
Traditional air conditioners rely on ambient temperature for heat dissipation, resulting in a decrease in energy efficiency at high temperatures. Evaporative cooling industrial energy-saving air conditioners optimize the condensation process by adopting evaporative cooling technology to maintain a low condensation temperature, resulting in low compressor load and good energy-saving effect. Actual measurements show that they can reduce energy consumption per unit of cooling capacity by 30%-50%.
Can you provide on-site survey and scheme design?
Okay. We will arrange professional engineers to conduct a free on-site survey to accurately grasp the information about the structure of the factory building, heat source distribution, etc. Based on the needs of the enterprise, we will design a customized evaporative cooling air conditioning cooling solution for free.
Is the installation professional?
Our installation team members all hold relevant qualifications such as high-altitude work permits, and are familiar with the construction characteristics of various industrial plants. They can develop flexible construction plans based on the production schedule of the enterprise, ensuring professional and compliant installation while minimizing interference with production.
How long is the warranty period?
Generally, the entire machine is warranted for 1 year, while the core components are warranted for 5 years. Specific details are subject to the product manual and contractual agreements.
How is the after-sales response speed?
We have established multiple sales and after-sales service outlets across the country, achieving full coverage of prefecture-level cities. Upon receiving an after-sales request, we will respond within 2 hours, and provide on-site service within 24 hours in core regions such as the Yangtze River Delta and the Pearl River Delta, ensuring rapid resolution of issues.
How to choose the right model?
The cooling load can be calculated based on the workshop area, ceiling height, and power of heating equipment. The basic load is estimated at 150-200W/m². For every kilowatt of heating equipment, an additional 1.2kW of cooling load is required. If the ceiling height exceeds 5 meters, the cooling load factor should be multiplied by 1.1-1.3. Additionally, consider whether the space requires overall cooling or job-specific cooling, and choose between axial flow high-volume or centrifugal high-pressure air supply fan models.
What is the difference between it and traditional air conditioning?
Traditional air conditioners rely on ambient temperature for heat dissipation, resulting in a decrease in energy efficiency at high temperatures. Evaporative cooling industrial energy-saving air conditioners optimize the condensation process by adopting evaporative cooling technology to maintain a low condensation temperature, resulting in low compressor load and good energy-saving effect. Actual measurements show that they can reduce energy consumption per unit of cooling capacity by 30%-50%.
Can you provide on-site survey and scheme design?
Okay. We will arrange professional engineers to conduct a free on-site survey to accurately grasp the information about the structure of the factory building, heat source distribution, etc. Based on the needs of the enterprise, we will design a customized evaporative cooling air conditioning cooling solution for free.
Is the installation professional?
Our installation team members all hold relevant qualifications such as high-altitude work permits, and are familiar with the construction characteristics of various industrial plants. They can develop flexible construction plans based on the production schedule of the enterprise, ensuring professional and compliant installation while minimizing interference with production.
How long is the warranty period?
Generally, the entire machine is warranted for 1 year, while the core components are warranted for 5 years. Specific details are subject to the product manual and contractual agreements.
How is the after-sales response speed?
We have established multiple sales and after-sales service outlets across the country, achieving full coverage of prefecture-level cities. Upon receiving an after-sales request, we will respond within 2 hours, and provide on-site service within 24 hours in core regions such as the Yangtze River Delta and the Pearl River Delta, ensuring rapid resolution of issues.
What are the types of industrial chillers?
Common types include air-cooled industrial chillers and water-cooled industrial chillers. Air-cooled chillers do not require a cooling water system, making them easy to install and suitable for locations with limited water resources or small spaces; water-cooled chillers have high refrigeration efficiency and are suitable for large industrial production scenarios.
How to choose the cooling capacity of a chiller?
Factors such as equipment heating power, workshop environment, and production process requirements need to be considered. Generally, the heat dissipation capacity of the equipment should be calculated first, followed by a certain margin. For example, in an ordinary electronic manufacturing workshop, the required cooling capacity per square meter is approximately 200-300W. This can be initially estimated based on the workshop area, and then precisely calculated in conjunction with the specific heat dissipation of the equipment.
Can you provide customized services?
Okay. We will tailor a unique industrial chiller solution based on your specific requirements such as production process, space availability, and temperature control precision, ensuring that your individual needs are met.
How long does it take from the time of placing an order to delivery?
For regular models, delivery can be made within 7-15 working days after confirmation of the order and prepayment. Due to the complexity of design and production, the delivery cycle for customized products may be 20-30 working days, and the specifics will be clarified with you at the time of placing the order.
How long is the product warranty period?
The warranty period for our industrial chillers is one year. During this period, we will provide free repairs or replacement of parts for any malfunctions caused by product quality issues.
What is the after-sales response time?
We provide 24-hour after-sales hotline service. Upon receiving a fault report, we will respond within 1 hour. In case of emergency, professional after-sales personnel will be arranged to arrive at the scene for handling within 4 hours within the city, 8 hours within the province, and 24 hours outside the province.
Get a Quote
Tell us your workshop size and target temperature. We reply with a recommended model and price within 1 business hour.